Support Contact
We’re here to help you succeed with the CompactifAI API. Here’s how to get in touch with our support team and access resources to help you solve issues.
Technical Support
Section titled “Technical Support”If you’re experiencing issues with our API or have technical questions, you can reach our support team through the following channels:
Support Form Request
Section titled “Support Form Request”Use our technical support form to request technical support, the form will ask for:
- Your account email address
- A clear description of the issue
- Any error codes or messages you’re receiving
- Steps to reproduce the problem
- Code samples if applicable (please remove any API keys)
Our team typically responds within 48 hours on business days.
Self-Service Resources
Section titled “Self-Service Resources”Before contacting support, you might find these resources helpful:
- API Reference - Comprehensive documentation of all endpoints
- FAQ - Answers to common questions
- Error Handling Guide - Help with resolving common errors
- Status Page - Check if there are any known service issues
Feature Requests
Section titled “Feature Requests”Have an idea for how we can improve our API? We’d love to hear it! Please send your suggestions to our technical support form with:
- A clear description of the feature
- Your use case
- How this feature would benefit you and others
Reporting Security Issues
Section titled “Reporting Security Issues”If you discover a potential security issue, please notify us immediately by selecting the “Security” category in our technical support form. We greatly appreciate your help in keeping our services secure.
Email Support
Section titled “Email Support”Send an email to support@compactif.ai with the following information:
- Your account email address
- A clear description of the issue
- Any error codes or messages you’re receiving
- Steps to reproduce the problem
- Code samples if applicable (please remove any API keys)
Our team typically responds within 48 hours on business days.